The Process of Getting a New Passport

In May of 2012, we went to the Russian Consulate in Houston in order to get a new Russian passport for Vanya. We expected all kinds of trouble, especially since I had a few quesitons and had the most difficult time in the world getting someone one the phone at the consulate who could speak English with me. I'm writing this page to document our answers and experiences in case others with Russian kids find this page and find that they have the same problems or questions.

First, the information that you can get online: consulate's web site has a list of things to bring when you come in. But there a couple of things that aren't really explained.

(2023 update: Dead link removed.)

Question 1: The instructions all refer to what to do to replace an expired passport? Do you have to wait until the passport is expired to do this?
Answer: I'm still not 100% sure about this, but as best as I can discern, you shouldn't wait until the passport is expired at all. That causes just more trouble. I am told that you have 6 months in advance of the passport's expiration to get this done.
Question 2: Up top, it says that the application must be submitted in person. After the bullet list, it gives an expected turn around time for applications submitted by mail. Can I really do this by mail?
Answer: No. Suck it up and go to your region's consulate in person.
Question 3: The instructions all refer to what to do to replace an expired passport? Do you have to wait until the passport is expired to do this?
Answer: I'm still not 100% sure about this, but as best as I can discern, you shouldn't wait until the passport is expired at all. That causes just more trouble. I am told that you have 6 months in advance of the passport's expiration to get this done.
At the time of this writing, the web site says that the following documents have to be submitted. That didn't seem like much, and of course, it really isn't all that is required. In addition, we needed to bring the following: The other thing I'll say is if the lobby hours start at 9:00, get there at 8:50. We were in and out in no time, really, but the lobby was pretty crowded by 9:15.